Refund Policy

1. Policy Overview

GoToAnalyze operates on a strict no-refund policy for all services, subscriptions, and deliverables. This policy applies to:

• Platform subscriptions (monthly, annual, or custom)
• One-time service fees
• Consulting and advisory engagements
• Dashboard and analytics deliverables
• Assessment and audit services
• Training and workshop fees
• Any other paid services or products

2. Rationale for No-Refund Policy

Our no-refund policy exists because:

• Immediate Value Delivery: Our services begin immediately upon payment, including access to platform features, assessments, and resources.
• Resource Allocation: Upon engagement, we allocate team resources, infrastructure, and expertise specifically for your project.
• Digital Nature: Our deliverables are digital in nature and cannot be "returned" once accessed or delivered.
• Custom Work: Many of our services involve custom analysis and recommendations tailored specifically to your organization.

3. Before You Purchase

We encourage you to thoroughly evaluate our services before making a purchase:

• Free Assessment: Take our free GTM maturity assessment to understand the value we provide.
• Consultation: Schedule a free consultation call to discuss your needs and ensure our services are right for you.
• Documentation: Review our service descriptions, case studies, and FAQs thoroughly.
• Ask Questions: Contact our team with any questions before committing to a purchase.

4. Subscription Cancellations

While we do not offer refunds, you may cancel your subscription at any time:

• Monthly Subscriptions: Cancel anytime. Your access continues until the end of the current billing period. No refund for the remaining days.
• Annual Subscriptions: Cancel anytime. Your access continues until the end of the annual period. No prorated refund for unused months.
• Auto-Renewal: To avoid future charges, cancel before your renewal date. We send reminder emails before renewal.

To cancel your subscription, please contact us at request@gotoanalyze.com or through your account settings.

5. Exceptional Circumstances

In rare and exceptional circumstances, GoToAnalyze may, at its sole discretion, consider alternative arrangements (not refunds). These may include:

• Service Credits: Credit towards future services if there was a documented service failure on our part.
• Service Extension: Extended access period if technical issues prevented service usage.
• Scope Adjustment: Modification of deliverables if original scope cannot be fulfilled.

Such considerations are entirely at GoToAnalyze's discretion and do not constitute a right or entitlement. Each case is evaluated individually based on specific circumstances and documentation provided.

6. Chargebacks and Disputes

We take payment disputes seriously. If you initiate a chargeback or payment dispute:

• Your account will be immediately suspended pending resolution
• All services and access will be revoked
• We will provide documentation to the payment processor supporting the validity of the charge
• Fraudulent chargebacks may result in legal action and collection proceedings
• You may be liable for chargeback fees and administrative costs

We encourage you to contact us directly at request@gotoanalyze.com to resolve any concerns before initiating a dispute.

7. Payment Methods

We accept payments through secure payment gateways. By making a payment, you confirm that:

• You are authorized to use the payment method
• The payment information provided is accurate
• You have read and accepted this refund policy
• You understand that all sales are final

8. Service Satisfaction

While we do not offer refunds, your satisfaction is important to us. If you are not satisfied with our services:

• Contact us immediately to discuss your concerns
• We will work with you to address issues within the scope of your engagement
• Feedback helps us improve our services for all customers

Our commitment is to deliver value and work collaboratively to meet your expectations within the agreed scope of services.

9. Legal Requirements

This no-refund policy is subject to applicable consumer protection laws. If any provision of this policy conflicts with mandatory consumer protection laws in your jurisdiction, those laws will prevail to the extent of the conflict.

Nothing in this policy affects your statutory rights where applicable law does not permit their exclusion or limitation.

10. Policy Updates

GoToAnalyze reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting. The policy in effect at the time of your purchase will govern that transaction.